At Eartheners (Mangaal Sustainable Solutions Pvt. Ltd.), our mission goes “Beyond Sustainability.” We believe in building relationships based on trust, transparency, and assurance.

This Privacy Policy outlines how we collect, use, and protect the information you share with us when engaging with our advertisements, lead forms, or website. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, and other applicable laws of India.

1. Who We Are

This policy is issued by Mangaal Sustainable Solutions Pvt. Ltd., operating under the brand Eartheners.

  • Registered Office: Uripok Sorbon Thingel, Opp Pukhri Achouba, Imphal West, Manipur – 795001.
  • Contact Phone: +91 69090 06945
  • Contact Email: dk@earthene.rs

2. Scope of Services

This policy applies to data collected for all our renewable energy solutions, including but not limited to:

  • Solar Water Heaters (ETC/FPC Systems)
  • On-Grid Rooftop Solar Power Plants
  • Off-Grid and Hybrid Solar Systems
  • Solar Home Lighting Solutions

3. Information We Collect

When you interact with our Facebook/Instagram Lead Forms, website, or call our office, we may ask for specific information to understand your energy requirements. This typically includes:

  • Identity Data: Name.
  • Contact Data: Phone number and email address.
  • Location Data: City, State, or Pin Code (to confirm service availability in Manipur, Assam, Nagaland, or Meghalaya).
  • Technical Data: Average electricity bill, roof type, or hot water usage requirements.

4. How We Use Your Information

We use your data solely to deliver the service you requested. We do not sell your data. We use it to:

  • Contact You: To schedule a site visit or consultation for your Solar Water Heater or Power Plant.
  • Assess Feasibility: To determine the correct system size (e.g., 200L vs 500L water heater) for your home.
  • Facilitate Financing: If you request a loan, we may assist in connecting you with our partner banks.

5. Data Security

We treat your data with the same “Unwavering Quality” we apply to our installations.

  • Your information is stored securely within our internal systems which utilizes industry-standard encryption.
  • Access is strictly limited to authorized Eartheners employees bound by Non-Disclosure Agreements (NDAs).

6. Sharing of Information

We may share your data only in the following necessary circumstances:

  • Service Partners: With our installation teams or logistics partners strictly to complete your project.
  • Regulatory Authorities: With agencies like MSPDCL, MANIREDA or MNRE if required for subsidy processing or net-metering applications.

7. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:

  • Name: Mr. Soraisam Devakishor Singh
  • Designation: Managing Director
  • Address: Mangaal Sustainable Solutions Pvt. Ltd.,
    Uripok Sorbon Thingel, Opp Pukhri Achouba,
    Imphal West, Manipur – 795001.
  • Email: dk@earthene.rs
  • Phone: +91 69090 06945

8. Your Rights & Contact

You have the right to request a copy of your data or ask us to delete it. To opt-out of marketing communications, simply reply to our messages or contact us at the details above.